Privacy Policy
At Apex Academy, located in Toronto, Canada, and operating under the fictitious name of Apex Academy, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. This policy applies to all visitors and users of our website, located at apexacademy.ca, and all related services.
Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes information that can identify you, such as your name, email address, postal address, phone number, and any other information you voluntarily provide when you register for an account, enroll in a course, or contact us.
- Payment Information: When you purchase a course, we collect payment information, such as credit card details, through our secure payment gateway provider. We do not directly store your credit card information on our servers.
- Usage Data: We automatically collect information about your interaction with our website and services. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand your preferences, analyze traffic, and personalize content. For more information, please see our Cookies Policy.
- Communications: We may retain copies of any communications you send to us, whether via email, chat, or phone.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: To deliver the courses and services you request, personalize your experience, and improve the functionality and content of our website.
- Account Management: To manage your account, process payments, and provide customer support.
- Communication: To communicate with you about your account, course updates, promotions, and other relevant information. You can opt out of receiving marketing communications at any time.
- Analytics: To analyze usage patterns and trends, monitor the effectiveness of our website and services, and develop new features.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To protect the security and integrity of our website and services, and to prevent fraud and abuse.
Disclosure of Your Information
We may disclose your personal information to the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and email marketing platforms. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Business Partners: We may share information with business partners who offer complementary products or services that may be of interest to you.
- Legal Authorities: We may disclose information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Affiliates: We may share information with our affiliates for internal business purposes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will provide notice to you before your personal information is transferred and becomes subject to a different privacy policy.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online.
- Secure Servers: Our servers are housed in secure data centers with restricted access.
- Access Controls: We limit access to personal information to authorized personnel only.
- Regular Audits: We conduct regular security audits to identify and address vulnerabilities.
Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. In the event of a data breach, we will notify you as required by law.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct inaccurate or incomplete personal information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframes required by applicable law.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the top of this policy. Your continued use of our website and services after the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Apex Academy
Data Protection Officer
123 University Avenue
Toronto, ON M5G 1L7
Canada
Email: [email protected]
Phone: +1 282-248-0684
This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.